These Terms of Service (“Terms”) form a binding agreement between you (“Customer,” “you,” or “your”) and Deployment Wizard (“Company,” “we,” “us,” or “our”) governing access to and use of the Deployment Wizard website at deploymentwizard.com, related applications, deployment tooling, software hosting environments, and any related services (collectively, the “Services”). By accessing or using the Services, creating an order, or completing payment, you agree to these Terms. If you do not agree, do not use the Services.
1. Definitions
“Application” means software, containers, code, configurations, data, or workloads you deploy or operate through the Services.
“Order” means a plan selection, subscription, purchase confirmation, Stripe checkout session, invoice, or other commercial commitment for paid capacity.
“Plan” means a service tier such as Starter, Professional, or Enterprise, including allocated compute, memory, storage, bandwidth, isolation level, support, and related limits described at the time of purchase.
“Customer Content” means Applications, data, configurations, secrets, domains, and materials you provide or process through the Services.
2. Eligibility and authority
You must be at least 18 years old and able to form a binding contract. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. You are responsible for ensuring that your use complies with applicable law in every jurisdiction where you operate.
3. Account and access
We may require contact information, domain details, and payment information to provision Services. You are responsible for the accuracy of information you provide and for maintaining the confidentiality of any credentials we issue. You must promptly notify us of unauthorized access or security incidents related to your account or Application.
We may refuse, suspend, or terminate access where we reasonably believe you have violated these Terms, created risk to the platform or other customers, failed to pay fees when due, or used the Services in a manner that is unlawful or abusive.
4. Services description
Deployment Wizard provides software hosting and deployment-related infrastructure services. Plans define capacity and commercial entitlements — for example compute allocation, memory, storage, bandwidth, isolation posture, support response targets, and optional SLAs. The same application binary or workload type may be offered under different Plans at different prices based on capacity, isolation, support, and operational guarantees, not solely on application identity.
We may update platform components, security controls, regions, tooling, and documentation. Material reductions to paid Plan entitlements will be communicated in a commercially reasonable manner and, where required, you may cancel before the next billing cycle.
5. Acceptable use
You will not, and will not allow others to:
- Use the Services for unlawful, fraudulent, harassing, defamatory, or harmful activity;
- Distribute malware, operate botnets, mine cryptocurrency without authorization, or run unsolicited bulk messaging;
- Interfere with, probe, or attack the Services, other customers, or third-party systems;
- Circumvent technical limits, billing, authentication, isolation boundaries, or usage metering;
- Host or process content that infringes intellectual property, privacy, or other rights;
- Use the Services in high-risk environments where failure could lead to death, personal injury, or severe physical damage without a separate written agreement expressly covering that use;
- Resell or white-label the Services except as expressly authorized in writing.
We may investigate violations and remove or disable Customer Content or Applications that create material risk. We are not obligated to monitor Customer Content but may do so where necessary for security, legal compliance, or service integrity.
6. Customer responsibilities
You are solely responsible for Customer Content, Application security configuration choices under your control, compliance of your Application with law, licensing of third-party software you deploy, backup of data beyond included platform backup features, and decisions about Plan capacity relative to your traffic and workload. You must maintain current contact details for operational and security notices.
7. Fees, billing, and taxes
Fees are those shown at checkout or otherwise agreed in an Order. Subscriptions renew automatically each billing period until cancelled. Payment is processed by Stripe or another designated payment processor. By providing a payment method, you authorize recurring charges for the selected Plan and any agreed overages or add-ons.
Fees are generally non-refundable except where required by law or expressly stated by us in writing. Failed payments may result in suspension. You are responsible for applicable taxes, duties, and similar governmental charges, excluding taxes based on our net income. Prices may change for future renewal terms with notice; continued use after the effective date constitutes acceptance of the new price for subsequent periods.
Enterprise or custom capacity may be subject to a separate order form, SLA schedule, or master services agreement, which controls if it conflicts with these Terms.
8. Free trials and credits
If we offer a trial or promotional credit, it is subject to any stated conditions and may be modified or withdrawn. Unused trial value does not convert to cash. At trial end, paid subscription terms apply unless you cancel before conversion.
9. Support and availability
Support channels and targets vary by Plan. Unless an Order includes a formal SLA with credits, the Services are provided without guaranteed uptime. We aim for high availability and will use commercially reasonable efforts to restore service after incidents. Maintenance windows may occur. Scheduled maintenance resulting payment credits, when any, apply only under a written SLA.
10. Intellectual property
We and our licensors retain all rights in the Services, branding, documentation, and underlying technology. These Terms do not transfer ownership of our intellectual property. Subject to your compliance, we grant you a limited, non-exclusive, non-transferable right to use the Services during your active paid (or trial) term.
You retain ownership of Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, support, and improve the Services, and to comply with law. Feedback you provide may be used by us without restriction or obligation.
11. Third-party services
The Services may interoperate with third-party tools (including Stripe, registrars, DNS, CI systems, and monitoring providers). Third-party terms govern those services. We are not responsible for third-party outages, policy changes, or acts beyond our reasonable control.
12. Confidentiality
Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will protect such information with reasonable care and use it only for performing under these Terms, except where disclosure is required by law (with notice where legally permitted) or information is already public, independently developed, or rightfully received without duty of confidentiality.
13. Privacy
Our collection and use of personal data is described in our Privacy Policy. You represent that you have provided all required notices and obtained all necessary rights and consents for any personal data included in Customer Content.
14. Security
We implement administrative, technical, and organizational measures designed to protect the Services. No method of transmission or storage is completely secure. You are responsible for securely managing secrets, Application vulnerabilities, access controls you configure, and compliance obligations specific to your industry.
15. Warranties and disclaimers
EXCEPT AS EXPRESSLY STATED IN A WRITTEN SLA OR ORDER, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT. THESE LIMITATIONS APPLY REGARDLESS OF THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.
17. Indemnification
You will defend, indemnify, and hold harmless Company and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to Customer Content, your Applications, your breach of these Terms, your violation of law or third-party rights, or disputes between you and your end users.
18. Suspension and termination
You may cancel a subscription according to the cancellation mechanism we provide (including through Stripe where enabled). Cancellation generally takes effect at the end of the then-current billing period unless otherwise stated. We may suspend or terminate immediately for material breach, nonpayment, legal risk, security threat, or acceptable-use violations. Upon termination, your right to use the Services ends. We may delete Customer Content after a commercially reasonable retention window unless law requires longer retention or a written agreement states otherwise. Sections that by nature should survive (including fees owed, IP, confidentiality, disclaimers, liability limits, indemnity, and governing law) will survive termination.
19. Export and sanctions
You will not use the Services in violation of export control, sanctions, or similar laws. You represent that you are not a prohibited party under applicable sanctions regimes.
20. Changes to the Terms
We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes will be posted on this page and, where appropriate, communicated by email or site notice. Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires additional consent.
21. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless a mandatory local law requires otherwise. Exclusive venue for disputes lies in state or federal courts located in Delaware, and each party consents to personal jurisdiction there, unless applicable consumer law gives you non-waivable rights to another forum. Either party may seek injunctive relief in any court of competent jurisdiction for IP or confidentiality breaches.
22. Miscellaneous
These Terms, together with the Privacy Policy and any Order or SLA, are the entire agreement regarding the Services and supersede prior proposals on the same subject. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except to a successor in connection with a merger or sale of substantially all assets; we may assign to an affiliate or successor. Notices may be sent to the email associated with your Order. There are no third-party beneficiaries except as expressly stated. Headings are for convenience only.
23. Contact
Questions about these Terms: Contact form or legal@deploymentwizard.com. Postal notices may be sent to Deployment Wizard, Attn: Legal, deploymentwizard.com.